After some troubleshooting we finally fix the problem for the Windows version. It's because Renpy ver 7 is not compatible with Windows 11, but it works perfectly fine in Windows 10.
We updated the Ren'Py version to 8, and everything went to normal.

Thank you for your patience.

经过一些故障排除，我们终于解决了 Windows 版本的问题。这是因为 Renpy 版本 7 与 Windows 11 不兼容，但它在 Windows 10 中运行良好。

我们将 Renpy 版本更新到 8，一切恢复正常。

感谢您的耐心等待。